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Support & Help

Contact us

In the app, open More → About → Contact support: it starts an email to our support team. Questions, bug reports, ideas for new features — all go there. More about aTimeLogger is on atimelogger.pro.

A problem gets solved faster when the email says:

  • What you did, what you expected, and what happened instead
  • A screenshot, if it shows the problem
  • Your phone model and Android version, and the app version from More → About

If we ask for the app's log, send it with More → About → Send Log file.

Common problems

A widget lags behind the app. Android limits how often widgets refresh. Open the app once, or turn off battery optimization for aTimeLogger — see Widgets.

Sync doesn't work. Check the internet connection and that your Premium Sync subscription is active — see Sync.

The watch shows "Connect to phone". Open the app on the phone, then tap Retry on the watch — see Wear OS.